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Natural skincare brand · Nelson, New ZealandOnline orders ship Mon–Fri
03 555 0148
Kōwhai Skincare

FAQ

Answers for sensitive skin

Everything about our native botanicals, refill system and formulas, before you shop.

Before you buy

Questions about kawakawa, harakeke and refills

Honest answers on our native botanicals, packaging and formulas for sensitive skin.

Still have a question?

Our Nelson team answers routine questions by phone.

What is kawakawa and why do you use it on skin?

Kawakawa is a native New Zealand plant long valued for its calming, soothing qualities. We draw on it in our cleansers and balms to support skin that is easily irritated.

What does harakeke (flax) do in your formulas?

Harakeke gel is naturally rich in moisture-binding compounds. We use it in our serums and moisturisers to help skin feel soft and hydrated without any heaviness.

Are your products suitable for sensitive skin?

Yes. Every cleanser, serum, moisturiser and balm we make is formulated for sensitive skin, built around gentle native botanicals rather than harsh additives.

Is Kōwhai Skincare vegan and cruelty-free?

Yes. Every range we make, from Cleansers to Gift Sets, is vegan and cruelty-free.

How does the refillable glass system work?

Our cleansers, serums, moisturisers and balms come in glass bottles and jars you keep and top up, rather than glass you throw away after one use.

Where is Kōwhai Skincare made?

Every product is made in New Zealand, here in Nelson.

When will my order ship?

Online orders ship Monday to Friday.

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Browse cleansers, serums, moisturisers, balms and gift sets, all in refillable glass.

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Read our story first

Learn about our Nelson roots, native botanicals and refill system before you choose.

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